Normally, after receiving the order information we will process the order within 24 hours and give back information to the customer about the payment and delivery. Delivery time usually within 3-5 days from the date of closing the order or as agreed with the customer when placing the order. However, there are also cases where the delivery takes longer but only occurs in force majeure situations as follows:

- Company staff will contact the customer by phone not so they cannot deliver.

- The shipping address you provided is incorrect or difficult to find.

- The number of orders of the company surged, causing slow order processing.

 - The partner supplying the company with raw materials slower than expected, causing the delivery to be delayed or the partner shipping the product slowly only transporting the distribution to the agent or customer with great, long-term demand. So the company will mostly support shipping costs as a way of taking care of its agent. For retail customers, if there is a large demand, please contact directly to negotiate the contract as well as the shipping fee